Switchconnect is one of the fastest growing communications businesses in the UK.
Switch is a technologically innovative business specialising in delivering high quality services through its own network infrastructure. Our customers include councils, multi-national corporations, telecoms companies, and thousands of other businesses and individuals, both in the UK and abroad.
Our services include:
Our philosophy is to provide the best in customer service delivered through resilient and proven products. We pride ourselves on listening to our customers, understanding their requirements, and designing our products and services around their needs.
It is simple economics that in order to build a strong reliable business with up to date services and good customer care, you need to be able to deliver sufficient margin to pay for it.
With that in mind we constantly monitor the market rates of our competitors and adjust our promotions to compete effectively without ever compromising our business or standards of service.
However, we appreciate that everyone wants to know they are getting good value for their purchases, so we also tend to add value into our packages wherever possible. So, on a like for like basis you will find we add more features, functions and service for less money than virtually anyone else. And we structure it so even the smallest businesses can get the same kind of value for money and service levels as our largest customers.
Many reasons! Aside from the fact that we are great people to work with we could mention that we offer excellent customer service, leading edge technology, great technical support and much more.
But from a practical perspective, given that you are probably in this site to buy numbers, here are some other reasons:
1. Confidence - we own and operate our own number ranges and infrastructure
This means when you buy numbers from Switch, it is entirely within our control for the lifetime of the number. Unlike many other companies selling numbers on the web we are not reselling other peoples numbers.
When businesses do this, they are subject to changes within the company from whom they purchased numbers. As an example, we recently picked up 200 business customers from a company whose number provider had increased the charges which meant they could no longer continue service for their customers without losing money!
Fortunately, we were able to migrate the numbers across to our service with the minimum of fuss and importantly without loss of service to the companies using the numbers.
Many companies who purport to offer FREE numbers do so on the basis that their number provider will ALLOW them to do so but they do not have ANY future guarantees.
That means that if you choose a number from one of those companies, you could order a number, print your marketing material, company brochures, letterheads etc using that number and then find that the company who sold you the number can not support it any longer without losing money.
What are your choices then? Do you think you could talk to the telecoms company who owns the number and ask them to continue service? No. These companies are generally large corporate businesses whose pricing plans do not entertain customers who want FREE numbers. You are then faced with the probability of either, changing the number and losing the money on the marketing material, or paying a fee for a number you thought was free. Either way you pay.
Finally, what happens when something goes wrong? As we own and manage our own network, we can make the changes necessary to ensure your service continues smoothly and efficiently.
2. Support - we are a real company with real people to talk to
Unlike many other companies offering numbers on the web, we have a customer service department there to answer your questions during normal working hours and a technical support function operating out of hours.
Many companies seem to offer support only through email which aside from being a remote way of communicating with people as a "conversation", it also pre-supposes that you have access to the Internet when you need assistance. For example, occasionally our clients contact us because they need an urgent number re-mapping and are not in a position to go online and complete the change themselves. In addition quite often people forget the pin codes needed to be able to dial into our service and change the mapping but still need it done as quickly as possible.
If you had to email us to make the change which may take days, what would be the impact to your business?