Connecting your business

VoIP Internet Telephony

Save money, gain features!

VoIP, or Voice over Internet Protocol, is the future of telephone systems. With VoIP services from Switchconnect, you get all the convenience of a phone, with all the advanced features that VoIP provides as standard.

Call us for instant service!

Call our friendly, expert team on
0845 652 2222
and we'll explain all the advantages of VoIP,
and how you can use it to save money and gain features today!

We provide VoIP Telephone Hardware too!

As well as numbers and services, Switchconnect can also provide all your
phone hardware needs from single telephones all the way to full PBX systems.

Click for a number:

0800 Freephone

0845 Business

01 Local

02 London

03 UK Wide

087 National

Click below to download the app!

 Available for Android!

 Available for iOS devices!

Introducing the Switch VoIP App!

Built on the proven Acrobits VoIP Client

What is VoIP?

Very simply, VoIP is sending telephone calls over the Internet.  It stands for "Voice over IP".

What can VoIP do for me?

VoIP can dramatically reduce your telephone costs. Utilising a VoIP SIP connection over the Internet, you can connect to your telephone service, entirely free of connection charges, from anywhere in the world. As long as you have access to a reasonably good Internet connection, you can log in from anywhere on Earth and receive your calls just as if you were sitting at your office desk, for just 1.75 pence per minute - even if you're using our VoIP client on your mobile phone! You can also place calls at UK prices, regardless of where you are.
Data charges may apply for mobile use, depending on your mobile package.

How can I gain a VoIP service

  • Purchase any telephone number from Switch.
  • In the SwitchINS portal, purchase the "VoIP Upgrade". There is a one-off £10+VAT set up charge.
  • Download and install the Switch VoIP App, detailed on this page, or use any other SIP-capable softphone or SIP telephone.
  • Enter your username and password in your app or phone, and start using the service immediately!

Check out the great features of Switch VoIP Acrobits Softphone:

  • Full support for both Apple iPhone and Android devices
  • Quick import of accounts from major VoIP Providers like Switch Telecom
  • Call recorder and player, seamlessly integrated into the call history
  • HD Wideband audio through G.722
  • Excellent sound quality, includes the G.711 (ulaw and alaw) and  GSM audio codecs. Make an in app purchase to add G.729 Annex A for great quality over 3G networks
  • TLS support for encrypted SIP
  • Audio codec manipulation, enabling you to prioritize the codecs used and disable ones you don’t want to use
  • Comfortable and super-smooth user interface, fine-tuned specially for Android (Android version) or iPhone (iOS version)
  • Easy, intuitive configuration
  • Simultaneous registration of multiple SIP accounts, have multiple accounts registered to receive incoming calls and switch the account used for outgoing calls without leaving the keypad
  • Android contacts integration. Easy to call anyone in your contacts via SIP
  • Add new contacts directly from the softphone
  • Ability to generate DTMF tones while in call, to control various PBX features or automated systems (use audio, rfc 2833 or SIP INFO)
  • Speakerphone support
  • Detailed call history
  • Configurable RTP port range
  • SIP Proxy support
  • STUN server support, automatic service discovery using DNS SRV queries
  • Phone number resolution. We present the phone numbers in a convenient format with grouped digits, display the flag and country name and even region/city name for some countries, including USA

How to configure the App to operate with Switch's phone services

Step 1
Download and install the App from the Android Market or Apple App Store. Once it's running, tap "Settings"
Step 2
On the "Settings" screen, tap "Sip Accounts"
Step 3
On the "SIP Accounts" screen, tap the + in the top right hand corner
Step 4
Find "Switch Numbers" in the providers list. If necessary, select the "Sort By Name" option to obtain an alphabetical list, and scroll down to "S" to find us.
Step 5
If you have an existing account, you can simply enter your SIP connection details here. If you do not yet have a Switch account, it is possible to sign up here, with an on-going monthly fee, however if instead you do the following:
  • Visit our main website at Switch Numbers
  • Purchase any telephone number
  • Log into the SwitchINS portal to configure your number
  • Purchase the VoIP upgrade for the one off £10+VAT admin charge.
You will then be given VoIP login details with no monthly fee to pay, and you can use the VoIP service to receive calls to your number with no call charges to you, regardless of where you are! As long as you have a reasonable Internet connection, you can receive your VoIP calls for free, even on the other side of the world.
Step 6
When prompted to apply the Visual Theme, tap "Apply" and then tap "Done"
Step 7
Your VoIP service is now ready to use! You should see a green icon in the top left corner with the name of your service, indicating that your line is registered and ready for use.
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