Switch has its own telecommunications network infrastructure, with switching equipment located in both Birmingham and London.
Based around a simple network architecture we have our main switch housed in a dedicated telecoms facility in London. In this location we have added IVR (Intelligent Voice Response) systems and web systems that enable us to develop bespoke applications using voice technologies.
In Birmingham we have a co-located facility where we house two additional IVR systems one of which is a mirror to our London operation. This provides us with both capacity and disaster recovery systems, as well as the opportunity to build and test applications without using the live client environments.
In total we have over 600 channels of inbound IVR and a switch with the ability to upgrade to 16,000 simultaneous calls. In addition we have recently added a further 270 channels of VoIP equipment to service our clients in both the UK and internationally.
However, the real technical infrastructure lies with the people who build the systems and deliver the applications to our clients. In that we have a very strong team of dedicated technical developers, specialising in software design, systems integration and web applications.
This means that whatever the client application, regardless of size, we know we have the capability to build and deliver it.